25% Off This May & June — 1 Day Mystery Shop & Marketing Audit. Was £1,000. Now £750.
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Welcome to What They Want Consultancy
Our Story
Our Services
Our Services
After over a decade working in and around the hospitality industry, our founder Roslyn, kept seeing the same problem — hotels, restaurants, and bars were pouring money into marketing without truly understanding the people they were trying to reach. So she built What They Want to fix that. A consultancy founded on one simple but powerful
After over a decade working in and around the hospitality industry, our founder Roslyn, kept seeing the same problem — hotels, restaurants, and bars were pouring money into marketing without truly understanding the people they were trying to reach. So she built What They Want to fix that. A consultancy founded on one simple but powerful belief: when you understand what your customers want, everything changes.
Our Services
Our Services
Our Services
We offer three core services designed to give hospitality businesses a real competitive edge:
- Mystery Shopping — uncovering exactly what your customers experience, so you can fix what's costing you and amplify what's working
- Design & Branding — bringing your brand to life in a way that connects with your customers and keeps them coming ba
We offer three core services designed to give hospitality businesses a real competitive edge:
- Mystery Shopping — uncovering exactly what your customers experience, so you can fix what's costing you and amplify what's working
- Design & Branding — bringing your brand to life in a way that connects with your customers and keeps them coming back bold, memorable identities that make your business impossible to ignore.
- Monthly Retainer & Consultancy — ongoing expert support, working alongside you every month to keep your strategy sharp and your growth on track
Our Approach
Our Services
Our Approach
We're not your typical marketing agency. What They Want is built on deep hospitality expertise, genuine customer insight, and a team that genuinely cares about your results. We study what your customers want, we build around that knowledge, and we deliver marketing that moves the needle. Small investment. Maximum growth.